Terms & Conditions

Please read these Terms and Conditions carefully before using our headstone cleaning and restoration services.

1. Agreement to Terms
By engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Services Provided
We offer headstone cleaning and restoration services, which may include cleaning, stain removal, inscription restoration, gilding, and other related activities. The scope of services will be agreed upon during the consultation phase.

3. Service Limitations
While we strive to provide the best results, please note that the outcome of headstone cleaning and restoration can vary depending on factors such as the condition of the headstone, material type, and previous damage. We will inform you of any limitations or risks associated with the process before proceeding.

4. Pricing and Payment
All pricing information will be provided to you during the consultation. Payment terms and methods will be agreed upon beforehand. Additional costs may apply for extra services requested or unforeseen circumstances that arise during the restoration process. When engaging with a council or municipality with whom we have not previously collaborated, there may be additional permit fees involved. These fees are subject to the regulations and policies of the respective council, which may vary from those of our previous working relationships. We will strive to provide you with accurate information regarding these fees and any associated costs as soon as we become aware of them.

5. Liability and Warranty
We exercise utmost care and professionalism in our work; however, we cannot be held responsible for any pre-existing damage, deterioration, or structural issues of the headstone. We provide no warranty, expressed or implied, regarding the longevity or future condition of the headstone following our services.

6. Privacy and Confidentiality
We respect your privacy and will handle any personal information in accordance with applicable privacy laws. We will only use your information for the purpose of providing the requested services and will not disclose it to any third parties without your consent.

7. Intellectual Property
Any intellectual property, including but not limited to logos, designs, and content, displayed on our website or related materials, are the property of our company and are protected by copyright and other applicable laws. Any unauthorized use of our intellectual property is strictly prohibited.

8. Amendments and Termination
We reserve the right to amend or modify these Terms and Conditions at any time without prior notice. We may also terminate or suspend our services or your access to them at our discretion, with or without cause or notice.

9. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is located. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

By using our headstone cleaning and restoration services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us before proceeding.

GRAVE CLEAN LIMITED, registered in England and Wales. Company number 14793709. Cornerstone House Midland Way, Thornbury, Bristol, England, BS35 2BS

At GraveClean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By using our website or engaging our services, you consent to the practices described in this policy.

1. Information We Collect:
We may collect personal information, such as your name, contact details, and any other information you voluntarily provide to us during consultations, inquiries, or when using our services. Additionally, we may collect non-personal information such as website usage data and analytics.

2. Use of Information:
We use the collected information to provide and improve our services, respond to your inquiries, process payments, and communicate with you. We may also use your information to send relevant updates, promotions, or other marketing communications if you have opted to receive them.

3. Information Sharing:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in delivering our services, as well as when required by law or to protect our legal rights.

4. Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and collect information about your interactions with our site. You can manage your cookie preferences through your browser settings.

6. Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children. If we become aware of any information collected from children, we will promptly delete it from our records.

8. Changes to the Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle your information.

9. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the provided contact information on our website.

By using our services or providing your personal information, you acknowledge that you have read, understood, and consent to the practices outlined in this Privacy Policy.