Terms & Conditions

Grave Clean – Terms & Conditions

Last Updated: 7/2/25

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1. Introduction
Welcome to Grave Clean. These Terms & Conditions govern the use of our services, website, and all interactions between our customers and our company. By using our services, you agree to these terms in full. If you do not accept these Terms & Conditions, you must not proceed with booking or using our services.

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2. Definitions
- "Company" / "We" / "Us" / "Our" refers to Grave Clean Ltd.
- "Customer" / "You" refers to the individual or entity booking or receiving services.
- "Service" refers to the cleaning, restoration, maintenance, and care of headstones provided by Grave Clean Ltd.
- "Website" refers to www.graveclean.co.uk.
- "Agreement" refers to this legally binding Terms & Conditions document.

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3. Service Description
Grave Clean provides headstone cleaning, maintenance, and restoration services. We apply professional cleaning solutions and techniques to remove dirt, moss, algae, and weathering effects while preserving the integrity of the stone.

3.1 Types of Services
- One-Off Cleaning Service – Includes four visits to apply biological treatment and remove buildup.
- Subscription Care Plans – Regular cleaning and maintenance at scheduled intervals.
- Headstone Restoration – Lettering renewal, gilding, and minor restorations.

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4. Booking & Payment Terms
4.1 Booking Process
- Bookings must be made via our website, phone, or email.
- A valid payment method must be provided at the time of booking.
- Customers must supply accurate location details and any necessary permissions for access.

4.2 Payment
- Payments must be made in full at the time of booking unless otherwise agreed.
- Subscription services are billed on a rolling monthly basis unless canceled.
- We accept payment via credit/debit card, PayPal, or direct bank transfer.
- All prices are inclusive of VAT unless stated otherwise.

4.3 Cancellations & Refunds
- Cancellations must be made at least 48 hours before the scheduled visit.
- One-off services: Refunds will only be issued if canceled before the cleaning process begins.
- Subscription services: Customers may cancel at any time, but payments already made are non-refundable.
- We reserve the right to cancel services in cases of non-payment, unsafe conditions, or lack of access.

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5. Service Execution & Limitations
5.1 Cleaning Process
- We use biodegradable cleaning solutions and soft techniques to avoid damage.
- Initial cleaning results may vary based on the stone’s condition, weathering, and past treatments.
- Some stains, such as deep-set biological growth, may take multiple visits to fully remove.
- We cannot guarantee that faded or missing lettering will be restored unless a lettering service is booked.

5.2 Access & Permissions
- The customer must ensure we have access to the headstone on the scheduled date.
- If a cemetery requires a permit for cleaning, the customer must arrange this before booking.
- If we are unable to access the headstone on the scheduled day, the service may be postponed, and a rebooking fee may apply.

5.3 Weather Conditions & Delays
- Severe weather conditions may impact scheduled visits. In such cases, we will notify the customer and reschedule at the earliest opportunity.
- Our biological cleaning solutions work gradually, meaning full results may not be immediate.

5.4 Liability
- We take utmost care when cleaning headstones. However, we are not liable for pre-existing damage, natural wear and tear, or weaknesses in the stone.
- We are not responsible for damage caused by previous cleaning methods (e.g., high-pressure washing, chemical damage).
- Customers must notify us of any pre-existing conditions or vulnerabilities in the stone before cleaning.

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6. Customer Responsibilities
- Ensure all necessary permissions are obtained from cemeteries or local authorities.
- Provide accurate details of the headstone’s location and condition.
- Inform us of any special requirements or additional services needed.
- For subscription services, keep billing information updated to avoid service interruptions.

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7. Subscription Plans & Renewals
- Subscription care plans are billed monthly in advance.
- Customers can cancel at any time, but no refunds will be issued for payments already made.
- Subscription services may be adjusted based on weather, seasonal factors, or the condition of the stone.

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8. Data Protection & Privacy
- All customer information is stored securely and used solely for processing orders and communication.
- We do not share customer details with third parties without consent.
- For further details, refer to our Privacy Policy at www.graveclean.co.uk/privacy.

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9. Complaints & Dispute Resolution
- Complaints must be submitted via email within 7 days of the service being carried out.
- We will investigate and respond within 5 working days.
- If an issue cannot be resolved, we may offer a re-cleaning service or partial refund at our discretion.
- Disputes shall be governed by UK law, and any legal claims must be filed in a UK court.

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10. Limitation of Liability
- To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages resulting from our services.
- Our total liability under any contract shall not exceed the amount paid by the customer for that service.
- We do not accept liability for acts beyond our control, including but not limited to weather events, vandalism, or third-party interference.

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11. Changes to Terms & Conditions
- We reserve the right to update these Terms & Conditions at any time.
- Any significant changes will be communicated via email or website updates.
- Continued use of our services after changes have been made constitutes acceptance of the updated terms.

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12. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us:

Grave Clean Ltd
Customer Support: 01452 688392
Email: info@graveclean.co.uk
Website: www.graveclean.co.uk

Thank you for choosing Grave Clean – we appreciate your trust in our services.

At GraveClean, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By using our website or engaging our services, you consent to the practices described in this policy.

1. Information We Collect:
We may collect personal information, such as your name, contact details, and any other information you voluntarily provide to us during consultations, inquiries, or when using our services. Additionally, we may collect non-personal information such as website usage data and analytics.

2. Use of Information:
We use the collected information to provide and improve our services, respond to your inquiries, process payments, and communicate with you. We may also use your information to send relevant updates, promotions, or other marketing communications if you have opted to receive them.

3. Information Sharing:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted service providers who assist us in delivering our services, as well as when required by law or to protect our legal rights.

4. Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies:
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and collect information about your interactions with our site. You can manage your cookie preferences through your browser settings.

6. Third-Party Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children. If we become aware of any information collected from children, we will promptly delete it from our records.

8. Changes to the Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle your information.

9. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the provided contact information on our website.

By using our services or providing your personal information, you acknowledge that you have read, understood, and consent to the practices outlined in this Privacy Policy.