



Frequently asked questions
No, our cleaning process is completely safe for all types of headstones. We use gentle, non-abrasive techniques and biodegradable biological cleaning solutions that break down dirt, moss, algae, and black spots without causing harmto the stone.
We don't use high-pressure washing, harsh chemicals, or abrasive tools that could damage delicate inscriptions or weaken the stone over time. Our methods are designed to preserve and protect the headstone while restoring its original beauty.
If you have any concerns about the specific material or condition of the memorial, we’re happy to assess it and recommend the best approach. 😊
We aim to complete the first cleaning visit within 2-3 weeks of your booking. This allows us to carefully schedule your service, ensuring the best weather conditions and proper treatment application for optimal results.
If you’ve chosen our One-Off Cleaning Service, the first visit will kickstart the four-visit process to gradually restore the headstone.
For customers on a Maintenance Plan, we’ll schedule your first visit within the same timeframe and continue with regular cleaning based on your chosen frequency.
If you need the cleaning done sooner, feel free to contact us, and we’ll do our best to accommodate your request. 😊
Yes! Our cleaning methods are safe and effective for all types of headstones, including:
✅ Marble – A delicate stone that requires gentle, gradual cleaning to avoid surface damage.
✅ Granite – A durable material that responds well to our biological cleaning treatment.
✅ Limestone & Sandstone – More porous stones that need extra care to prevent erosion.
✅ Slate – Naturally soft and fragile, cleaned using our non-abrasive techniques.
✅ Concrete & Other Materials – We assess and tailor our approach based on the headstone’s condition.
We use specialist, non-abrasive cleaning solutions designed to break down dirt, moss, and weathering without causing harm to the stone or inscriptions. If you’re unsure about your memorial’s material, feel free to send us a photo, and we’ll be happy to advise! 😊
If you cancel before we attend the first clean we can process a full refund to your original payment method. If we have already attended then we are unfortunatley unable to process a refund. You will receive a text and email when one of our technicians have completed a clean.
See a list of areas we cover under "Location of Cemetery" above.

