



Frequently asked questions
No, our cleaning process isย completely safeย for all types of headstones. We useย gentle, non-abrasive techniquesย andย biodegradable biological cleaning solutionsย that break down dirt, moss, algae, and black spotsย without causing harmto the stone.
We don't useย high-pressure washing, harsh chemicals, or abrasive toolsย that could damage delicate inscriptions or weaken the stone over time. Our methods are designed toย preserve and protectย the headstone while restoring its original beauty.
If you have any concerns about the specific material or condition of the memorial, weโre happy to assess it and recommend the best approach. ๐
We aim to complete theย first cleaning visit within 2-3 weeksย of your booking. This allows us to carefully schedule your service, ensuring the best weather conditions and proper treatment application for optimal results.
If youโve chosen ourย One-Off Cleaning Service, the first visit will kickstart theย four-visit processย to gradually restore the headstone.
For customers on aย Maintenance Plan, weโll schedule your first visit within the same timeframe and continue with regular cleaning based on your chosen frequency.
If you need the cleaning done sooner, feel free toย contact us, and weโll do our best to accommodate your request. ๐
Yes! Our cleaning methods areย safe and effective for all types of headstones, including:
โ ย Marbleย โ A delicate stone that requires gentle, gradual cleaning to avoid surface damage.
โ ย Graniteย โ A durable material that responds well to our biological cleaning treatment.
โ ย Limestone & Sandstoneย โ More porous stones that needย extra careย to prevent erosion.
โ ย Slateย โ Naturally soft and fragile, cleaned using our non-abrasive techniques.
โ ย Concrete & Other Materialsย โ We assess and tailor our approach based on the headstoneโs condition.
We useย specialist, non-abrasive cleaning solutionsย designed to break down dirt, moss, and weatheringย without causing harmย to the stone or inscriptions. If youโre unsure about your memorialโs material, feel free to send us a photo, and weโll be happy to advise! ๐
If you cancel before we attend the first clean we can process a full refund to your original payment method. If we have already attended then we are unfortunatley unable to process a refund. You will receive a text and email when one of our technicians have completed a clean.
See a list of areas we cover under "Location of Cemetery" above.

